Shipping Policy 🚚

Welcome to Human Hair Store – your trusted online destination for premium human hair products.

We aim to deliver your order quickly and securely, wherever you are in the world. Please review our full shipping and return policy below.

1. Order Processing Time

All orders are processed within 1-5 business days.

Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package in real time.

Please note: Processing may take longer during holidays or sales periods.

2. Shipping Destinations

We ship worldwide, with most deliveries within Europe.

All items are shipped directly from our partner warehouses in China and Vietnam to ensure fast and reliable service.

 

3. Shipping Methods & Delivery Times

We partner with trusted international carriers: DHL, UPS, and FedEx.

Shipping Type	Estimated Delivery Time	Description
Standard Shipping	7–14 business days	For all ready-made products
Custom Orders	10–20 business days	For wigs and other customized items

Delivery times are estimates only and may vary due to customs, weather, or other carrier-related delays.

 

 

4. Shipping Rates

Region	Flat Rate
Within Sweden	149 SEK
International Orders	249 SEK

Shipping fees are non-refundable.

 

5. Tracking Information

All orders include tracking.

Once your package has shipped, you’ll receive a tracking number by email that you can use to monitor delivery on the carrier’s website.

 

6. Lost, Missing, or Delayed Packages

If your package is lost in transit, we will send a replacement at no additional cost.

If your delivery is delayed due to external factors such as customs or logistics issues, please be patient and stay in touch with us — these circumstances are beyond our control, but we will do our best to assist you.

 

7. Returns & Refunds

We offer a 14-day return policy starting from the date your order is delivered.

Return Conditions:

• Customers are responsible for return shipping costs.
• A 25% restocking fee applies to all correctly delivered products.
• Returned items must be unused, unworn, and in their original packaging.
• We do not accept refunds for correctly delivered or accurately described products.
• We do not accept returns or refunds for skincare products due to hygiene and safety reasons.

To request a return, please contact us at [your email address] with your order number and reason for return.

 

8. Customs, Duties & Taxes

International customers are responsible for any customs duties, VAT, or import taxes charged by their country.

These charges are not included in our product prices or shipping rates.

 

9. Contact Us

If you have any questions about your order, shipping, or delivery, our team is here to help.

📧 Email: info@humanhair.store

🌍 Website: www.humanhair.store

 

💡 

Thank you for shopping at Human Hair Store!

We appreciate your trust and look forward to delivering beautiful, high-quality products to your door.